FAQ
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Determine the scope of cleaning required for each area or property. This includes identifying high-traffic zones, specific cleaning tasks (e.g., vacuuming, dusting, mopping), and any special requirements (e.g., deep cleaning, disinfection).
Decide how often each area needs to be cleaned. This may vary based on factors such as foot traffic, type of space (e.g., office, residential), and cleanliness standards.
Estimate the time required for each task or area. This helps in scheduling adequate resources and ensuring that cleaning is completed within a reasonable timeframe.
Conditions for Refund:
- Outline specific conditions that must be met for a refund, such as dissatisfaction with the quality of service despite reasonable efforts to rectify the issue.
Request Process:
- Provide a straightforward process for clients to request a refund. This might include contacting your customer service department within a certain timeframe and providing details of the complaint.
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When something breaks during cleaning, it’s essential to address the situation promptly and professionally to maintain customer satisfaction and manage liabilities. Here’s how to handle it:
Assess the Situation:
- Immediately assess the damage and determine the extent of the issue.
Notify the Client:
- Inform the client about the incident as soon as possible. Be honest and transparent about what happened.
Apologize and Take Responsibility:
- Apologize for the inconvenience caused. Take responsibility for the damage, regardless of whether it was accidental or due to negligence.
Offer Solutions:
- Propose solutions to rectify the situation. This might involve repairing or replacing the damaged item at your expense.
Some Feedback
Happy Client Says About Our Company
"Excellent service! The team was professional and thorough. My place has never looked better. Highly recommend!"
Mitchell Luo
House Owner
